Are you a media agency or market research professional interested in working with one of the fastest growing market research companies in the country? comScore Inc., rated one of the top 25 global market research firms, is currently looking for a Client Service Specialist for our San Francisco, CA location.

Job Title: Client Service Specialist

Location: San Francisco

Reports To: Manager, Client Service

BASIC FUNCTION:
Reporting to the Manager, Client Service, this Specialist will be responsible for understanding the business needs of comScore clients and how our services will meet their objectives.

ESSENTIAL DUTIES AND RESPONSIBLITIES:
• Provide the first line of support for methodology questions from clients
• Provide the first line of support for administrative questions
• Manage basic data reconciliation issues
• Handle review of client press releases
• Be knowledgeable on all measurement products and custom analysis to answer client questions and needs, and to aid in up sell opportunities
• Participate in marketing plan meetings with sales team
• Implement marketing plans and proactive contacts to aid sales in up sell and contract renewals

QUALIFICATIONS:
• 4 year college degree in communications, marketing or business
• 1-3 years experience at an internet company, agency or media background
• Ideal candidate must be analytical and have an understanding of panel-based consumer research
• Experience working with quantitative and qualitative research highly preferred
• Must be able to work in a team environment as well as work independently
• Must have excellent follow-up skills and ability to take initiative and be pro-active
• Must be able to multi-task, handle multiple projects and meet internal and client deadlines
• Must possess ability to work in a technology-based start up environment
• Proactive problem solving skills required
• Background in Sales or Account Management a plus
• Very high energy/positive attitude
• Strong PC skills in Excel, Word, and PowerPoint specifically

comScore Inc. is a global leader in measuring the digital age. This capability is based on a massive, global cross-section of more than 2 million consumers who have given comScore permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing. comScore panelists also participate in survey research that captures and integrates their attitudes and intentions. Through its proprietary technology, comScore measures what matters across a broad spectrum of behavior and attitudes. comScore consultants apply this deep knowledge of customers and competitors to help clients design powerful marketing strategies and tactics that deliver superior ROI. comScore services are used by global leaders such as AOL, Microsoft, Yahoo!, Verizon, Best Buy, The Newspaper Association of America, Tribune Interactive, ESPN, Fox Sports, Nestlι, MBNA, Universal McCann, the United States Postal Service, Merck and Expedia. For more information, please visit www.comscorecareers.com

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