comScore Europe is seeking a client service professional with proven track record of managing client information needs and increasing utilization and value of research products. We offer very competitive salaries and advancement opportunities that come with our rapidly growing business.Job Title: Client Service Analyst
Reports To: Senior Client Service Manager
Location: London, UK
BASIC FUNCTION:
This function plays a key role in comScore’s European expansion strategy and with the support of an analyst this person will be responding to client information and analytic requests that come from a specific set of comScore Europe’s diverse customer-base. As a Client Service Analyst, you will be answering questions, coordinating training, running reports and preparing analyses. The goal of this role is to deliver superior client service to increase customer satisfaction and usage of comScore products and services.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
• Be an expert in comScore Europe’s diverse product offering and how clients can use our data to achieve their business goals
• Understand your clients business and information needs
• Be responsive, informative and sensitive to client inquiries
• Collect client feedback on comScore products and services and provide that feedback to Commercial Director and Product Management
• The key performance metrics are customer satisfaction, renewal rates and data utilization rates.
QUALIFICATIONS:
• University Degree in Marketing, Communications, Languages, Business, Economics, Media/Marketing Research or any other discipline
• Excellent communication skills, including both written and verbal
• Proven proficiency with numbers/statistics and Microsoft Office applications, especially Excel and Powerpoint
• 0-1 year of work experience - preferably but not necessarily - in media sales, media/marketing research or web analytics and rough knowledge of online and media markets
• Proven ability to independently manage and develop ongoing client relationships
• Experience determining customer requirements and coordinating with product development is a plus
• Pro-active, independent thinker with high energy/positive attitude
• Ability to work effectively with peers in a team-oriented and friendly structure
TO APPLY FOR THIS POSITION PLEASE VISIT:
comScore, Inc. (NASDAQ: SCOR) is a global leader in measuring the digital world and preferred source of digital marketing intelligence. In an independent survey of 800 of the most influential publishers, advertising agencies and advertisers conducted by William Blair & Company in July 2008, comScore was rated the ‘most preferred online audience measurement service’ by 54% of respondents, a full 20 points ahead of its nearest competitor. comScore’s capabilities are based on a massive, global cross-section of approximately 2 million Internet users who have given comScore permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing. comScore panelists also participate in survey research that gathers and integrates their attitudes and intentions. Using its proprietary technology, comScore measures what matters across a broad spectrum of digital behavior and attitudes, helping clients design more powerful marketing strategies that deliver superior ROI. With its recent acquisition of M:Metrics, comScore is also a leading source of data on mobile usage. comScore services are used by more than 1,100 clients, including global leaders such as AOL, Microsoft, Yahoo!, BBC, Carat, Cyworld, Deutsche Bank, France Telecom, Best Buy, The Newspaper Association of America, Financial Times, ESPN, Fox Sports, Nestlé, Starcom, Universal McCann, the United States Postal Service, the University of Chicago, Verizon Services Group and ViaMichelin. For more information, please visit www.comscore.com.
